To register as a patient, please call at reception where you will be asked to complete a New Patient Registration Form. All patients have the right to express a preference of practitioner either generally or in relation to any particular condition. We will endeavour to comply with any reasonable preference expressed but need not do so if the preferred Doctor has reasonable grounds for refusing to provide services to the patient, or does not routinely perform the service in question within the practice.
If a patient is so unwell that they are unable to get to the surgery, then please contact the practice to make us aware, preferably as early as possible and before 10.30 a.m.
The clinical situation will be assessed by a GP to ascertain if a home visit is required.This will depend on the nature of the condition, the location and our capacity to respond. If the GP does not believe they are the most appropriate in a given situation, they will liaise with another service, be that a district nurse, community matron, paramedic or hospital provider.
As a practice that has a high proportion of elderly patients, we greatly appreciate the support that patients receive from their family and friends in bringing patients to the surgery. This enables us to provide a more efficient service to our patient population.
If you require a telephone consultation please contact reception.
We require 72 hours notice for repeat prescriptions. Kindly leave your computer slip at reception, or send it with a stamped addressed envelope. There is also a prescriptions box in the entrance hall for you to drop off written requests to save queuing. Please avoid telephoning for repeat prescriptions if at all possible.
Repeat Prescriptions can be ordered here via the practice website.
You do not require a sick note for the first 7 days of illness, and we cannot provide a sick note free of charge for that time. You can sign yourself off during that period using a self certification form obtainable from your employer. If you require a sick note for a more extended period of illness, you will need to make an appointment to see a doctor. Please note that if you require an extension of a sick note or you wish to return to work early and have already seen a Doctor about a given issue, then you can leave a message for the Doctor by contacting the reception staff and this can be sorted out over the telephone without the need for a further appointment.
We feel that the architecture of the surgery lends itself for safe and suitable access for all disabled patients, and there are adequate toilet facilities.
The telephone is very busy between 8.30-10.30am. These times should, where possible, only be used for requesting home visits and urgent surgery appointments. Please avoid these times when telephoning for routine appointments and laboratory results.
You can contact the Health Visitor and District Nurse at the Friary Clinic on Richmond 822122.
If you should require information regarding appliances, blue disability badges, meals on wheels or home help, please telephone the Social Services Customer Unit at Northallerton 01609 - 779999.
Fees for non NHS work – the fees we charge for non NHS work (e.g. Private Medical Certificates, Insurance Reports, HGV Examinations etc) are those recommended by the British Medical Association. Please ask the receptionists for further details. Receipts are provided upon request.
We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets National Criteria. If you have any comments to make regarding the service provided by the Practice, please contact the Practice Manager.
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
The average pay for GPs working in QUAKERS LANE SURGERY in the last financial year was £61281 before tax and National Insurance. This is for 0 full time GPs, 5 part time GPs and locum GPs who worked in the practice for more than 6 months.